Getting started
A next step you can feel good about.
You do not need to have every answer before reaching out. Start with a question, a goal or a conversation about available support.
01
Let’s talk.
Share what you’re looking for and ask about current service availability.
02
Make a plan together.
You, your support network and your case manager help shape the next steps.
03
Put your goals in motion.
Once services are authorized and arranged, begin working on the priorities in your plan.
Helpful things to think about
- What would you like to make easier in daily life?
- Which service are you interested in learning about?
- Who would you like involved in planning?
- Do you have a case manager or support coordinator?
- What days, times or locations would work for you?
Share private records only through the intake process arranged with the agency.
Before services begin
The team will need to confirm availability, discuss fit and coordinate the required authorization and planning steps.
Ask about your rights, how to raise a concern and how to reach the people supporting you.
Prepare for the first conversation
A few details can help us get oriented.
What you can share
- The type of service you would like to discuss.
- The community where support is needed.
- A general description of your goals.
- Your preferred way to be contacted.
Use the designated referral process for personal records and detailed client information.
What you can ask
- Are there current openings for this service?
- What information is needed from the case manager?
- How are goals and schedules discussed?
- Where can I review service rights and agency procedures?
You can ask for clarity at any stage.
If an explanation is unfamiliar, ask for it in plain language. If you want a family member or chosen support person involved, discuss that preference. If a proposed next step does not make sense to you, ask what it means before moving forward.
Let’s connect
Your next step starts with a conversation.
Tell us what matters to you. Let’s explore how Guardian can help.